Transit benefits enrollment, minus the paperwork.

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Product updates

• MST and SBMTD are embracing in-person enrollment when digital enrollment is difficult, inconvenient, or not possible for certain riders. Transit agency staff beta testing Cal-ITP Administrator have now successfully enrolled riders for reduced fares at both agencies. In-person enrollments now account for just over 10% of total enrollments in 2025. This functionality is proving especially useful at community events where digital identity verification isn't necessary and agency staff can quickly check a government-issued ID to verify rider eligibility. In-person enrollment also covers edge cases such as when an eligible rider doesn't have a Social Security number. We currently offer in-person enrollment for seniors (65 and older), Medicare cardholders, and riders who previously registered for an agency card. While we've seen enrollments for each benefit option, seniors account for the most thus far.

• Following the successful launch of contactless payments at SacRT in April, we will onboard two more SACOG agencies to Cal-ITP Benefits this summer. Roseville Transit and El Dorado Transit are scheduled to launch in July and August. Yolo and Yuba-Sutter will follow in the months after. View a complete list of agencies using, or slated to use, Cal-ITP Benefits in the agency adoption table.   
  
  
• Looking for content we shared in a previous update? See a full list of monthly updates about Cal-ITP Benefits in our newsletter archive. 

The numbers

339

Total rider enrollments

Total rider enrollments using the Cal-ITP Benefits app. We aim to surpass 425 enrollments by the end of 2025.

6434

Total reduced-fare, open-loop transactions

Total reduced-fare, open-loop transactions processed at California transit agencies that have adopted Cal-ITP Benefits. We aim to surpass 10,000 transactions in 2025.

↑ 19%

Percentage increase in reduced-fare transactions vs. previous month

Month over month change in reduced-fare, open loop transactions. This activity represents concrete usage of contactless payment by people who benefit from reduced fares.

We're working to make Cal-ITP Benefits a complete discount program solution that allows transit providers to transition fully to contactless payments for fare collection.

Have questions or concerns about how benefits will work for your agency? 

Cal-ITP Benefits addresses several of Cal-ITP's key goals to improve transit throughout California:

• Promote equitable access to transit
• Lower costs
• Increase Ridership
• Improve customer experience

The project also seeks to expand adoption of open-loop payments and supports efforts to provide accurate and complete information for planning trips on public transit in real-time. Learn more about Cal-ITP.

Transit providers! Visit the Mobility Marketplace for a catalog of code-compliant products and services offered by Cal-ITP to support your operations.