Transit benefits enrollment, minus the paperwork.

Product updates

• We released enhancements to the agency cardholder enrollment flow. When a person's record isn't found, the app now supports re-entering incorrect agency card details without having to start the flow from the beginning.

• We released numerous copy updates to our error pages to improve clarity and provide guidance on what riders can do next when they encounter one.

• We're doing a webinar on Tuesday, July 23rd, to provide an overview and demo of the current version Cal-ITP Benefits. We'll also review our roadmap for the second half of 2024. Register here. 

Preview our plans for future months on our product roadmap.                        

The numbers

136

Total rider enrollments

Total rider enrollments using the Cal-ITP Benefits app. We aim to surpass 225 enrollments by the end of 2024.

3,310

Total reduced-fare, open-loop transactions

Total reduced-fare, open-loop transactions processed at California transit agencies that have adopted Cal-ITP Benefits. We aim to surpass 5,000 transactions in 2024. 

↑ 27%

Percentage change in reduced-fare transactions vs. previous month

Month over month change in reduced-fare, open loop transactions. This activity represents concrete usage of contactless payment by people who benefit from reduced fares.  

Cal-ITP Benefits: Overview & Demo for Transit Operators

Live webinar:
July 23 | 11am PST 

Join us on Tuesday, July 23, 2024 at 11:00 am PST for a live walkthrough of Cal-ITP Benefits. We’ll discuss:

• How does Cal-ITP Benefits complement an agency's existing discount fare program?

• What does an agency need to have in place before it can utilize Cal-ITP Benefits?
• Do our agency's fare discount eligibility polices align with Cal-ITP Benefits?

Cal-ITP Benefits addresses several of Cal-ITP's key goals to improve transit throughout California:

• Promote equitable access to transit
• Lower costs
• Increase Ridership
• Improve customer experience

The project also, however, seeks to expand adoption of open-loop payments and supports efforts to provide accurate and complete information for planning trips on public transit in real-time. Learn more about Cal-ITP.

Transit providers! Visit the Mobility Marketplace for a catalog of code-compliant products and services offered by Cal-ITP to support your operations.